Refund Policy

At Cassio Jumae, we take great care in crafting our edible crystal gems. Due to the nature of our products, we do not accept returns. However, we want you to have the best possible experience, so please read the conditions below for refunds and replacements.


1. No Returns

As our products are edible, we cannot accept returns for hygiene and safety reasons. Please ensure your order is correct before completing your purchase.


2. Refunds & Replacements

We will consider refunds or replacements in the following cases:

  Incorrect Order: If you receive the wrong product, please contact us within 48 hours of delivery with photographic proof. We will either replace the item or issue a refund.

  Damaged or Defective Items: If your product arrives in an unacceptable condition, please provide clear photos within 48 hours of delivery. We will review the case and may issue a refund or replacement at our discretion.

 

3. Shipping Liability

Once your order has been handed over to the shipping provider, we are no longer responsible for any delays, losses, or damages that occur during transit. Any shipping-related issues should be addressed directly with the carrier.


4. How to Request a Refund or Replacement

To request a refund or replacement, please email nora@cassiojumae.com within 48 hours of delivery with:

  Your order number
  A description of the issue
  Clear photographic evidence

We will review your request and respond as soon as possible.


5. Exceptions

We do not offer refunds or replacements for:

  Change-of-mind returns
  Items not reported within 48 hours of delivery
  Products damaged due to improper handling or storage after delivery


Thank you for understanding our policy. If you have any questions, feel free to contact us at nora@cassiojumae.com.