Terms & Conditions
This website is operated by Cassio Jumae. Throughout the site, the terms “we,” “us,” and “our” refer to Cassio Jumae. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions (“Terms and Conditions” or "Terms"), including any additional terms, policies, or notices referenced herein.
SECTION 1 - GENERAL TERMS
By using our website, you confirm that you are at least 18 or have given consent for a minor dependent to use the site.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.
SECTION 2 - PRODUCTS AND ORDERS
Our edible crystal gems are handmade and may vary in appearance.
We reserve the right to limit sales to any person, geographic region, or jurisdiction.
All orders are subject to availability and confirmation of payment.
We may refuse or cancel orders if fraudulent or unauthorized activity is suspected.
SECTION 3 - PRICING AND PAYMENT
All prices are listed in EUR and include VAT where applicable.
Prices and availability are subject to change without notice.
Payment must be made in full before an order is processed and shipped.
We accept major payment methods, including credit/debit cards and online payment providers.
SECTION 4 - SHIPPING AND DELIVERY
We currently ship within the Netherlands and selected international locations.
Shipping times are estimates and may vary due to external factors.
Customers are responsible for providing accurate shipping information.
Once an order has been shipped, we are not responsible for delays or lost packages due to courier issues.
SECTION 5 - RETURNS AND REFUNDS
Due to the nature of edible products, returns are not accepted for hygiene and safety reasons.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence.
Refunds or replacements are issued at our discretion based on the situation.
SECTION 6 - FOOD SAFETY AND REGULATIONS
Our edible crystal gems comply with EU food safety regulations and are produced in accordance with HACCP (Hazard Analysis and Critical Control Points) standards.
Ingredients and allergen information are listed on the packaging and our website.
Customers are responsible for checking ingredients for allergies before consumption.
We do not accept liability for adverse reactions due to food allergies or sensitivities.
SECTION 7 - LIABILITY LIMITATION
We are not responsible for any harm, injury, or allergic reaction resulting from the consumption of our products.
Our liability is limited to the value of the purchased product.
We do not guarantee that our website will be error-free or uninterrupted.
SECTION 8 - INTELLECTUAL PROPERTY
All content on our website, including images, logos, and product descriptions, is the intellectual property of Cassio Jumae.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
SECTION 9 - GOVERNING LAW
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes arising shall be resolved in Dutch courts.
SECTION 10 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
It is your responsibility to check this page for changes periodically.
Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.
SECTION 11 - CONTACT INFORMATION
For any questions regarding these Terms and Conditions, you may contact us at nora@cassiojumae.com.
© 2025 Cassio Jumae